Welcome to the reporting portal of the Up Group

This site enables you to report, in a secure manner, to our ethics referents, behaviour, situations or information concerning illegal acts (theft, fraud, anti-competitive practices, environmental damage, harassment, discrimination, etc.) or behaviour contrary to the Up Group Ethics Guide.

The site is accessible to all current and former employees as well as any third party in contact with Up.

This site makes it possible to preserve the confidentiality of your identity as soon as your report is made. If, despite everything, you choose not to reveal your identity and to make an anonymous report, your report will only be processed if the factual elements transmitted are sufficiently detailed and constitute sufficiently serious facts.

Finally, please note that this site is not suitable for immediate threats to life or property. In such cases, you should immediately alert the local authorities and emergency public services.

Make a new report Access to an existing report

List of case managers

Maximin KOMBO ABA Public Affairs and Regulatory Compliance Department - Business Ethics and Compliance Unit

Useful documentation

User guide

Important

You may report here the existence of conduct or situations contrary to the general interest of which you have personal knowledge or which you have witnessed.

The confidentiality of your identity will be preserved when your report is made, as well as throughout the alert handling procedure.

Can I raise an alert anonymously?

You can raise an alert anonymously. However, we recommend that you identify yourself, as your identity will remain confidential throughout the entire whistleblowing alert process.

What happens after an alert is raised?

After you raise an alert, the whistleblowing facility generates a unique password that you must keep in order to keep track of your alert and access the secure e-mail system from the home page.

You will also get a notification:

• confirming that your alert has been received, within 7 days;

• of the measures under consideration or taken to assess the accuracy of your alert, within a maximum of three months; and

• of the measures taken to process the alert, within a maximum of three months.

The time taken to process your alert varies and depends on the complexity of the facts or events reported and on the type of the supporting material provided. All exchanges on the whistleblowing facility are fully encrypted and can be accessed by clicking on the "Access an existing alert" button and entering your password

Is my alert confidential?

Whistleblowing alerts are received and processed in a way that guarantees the strict confidentiality of:

• your identity as a whistleblower;

• the identity of the person(s) implicated in the whistleblowing alert;

• any third party mentioned in the alert;

• the documents, information or data collected in the context the alert.

All persons with knowledge of the content of a whistleblowing alert must take all necessary measures to ensure the security and confidentiality of any information or documents provided, not only when it is received but also during the investigations and as long as such information is retained. They are also bound by a heightened contractual confidentiality undertaking

How is the admissibility of my alert assessed?

The admissibility of your alert will be assessed in particular with regard to the following criteria:

• Are the facts or events reported contrary to the law, regulations or the Group's ethics documents?

• Are the facts or events reported described in sufficient detail?

• Has the alert been raised in good faith and without direct financial incentive?

NB: If the information was obtained outside the course of their professional duties, whistleblowers must have had personal knowledge of it.

To Know

Each alert has its own discussion system for sending and receiving messages. These exchanges respect the choice of the reporters if they wish to remain anonymous.

Only the designated referees will receive the information you send us via the form. You will be able to track your report and communicate with the referee(s) using the confidential code generated by the platform when you submit your report.

All reports will be subject to rigorous analysis and a detailed internal audit.